Effective Date: August 1, 2026
Auto Concierge (“Auto Concierge,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you regarding your personal information.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
· Name
· Email address
· Phone number
· Mailing or billing address
· Vehicle information
· Information submitted through contact forms, quote requests, service requests, or other communications
· Billing and account-related information
· Information relating to services you request from Auto Concierge
We may also automatically collect certain technical information when you use our website, including:
· IP address
· Browser type
· Device type
· Operating system
· Pages visited
· Date and time of access
· Website usage and interaction information
2. How We Use Your Information
We may use the information we collect to:
· Respond to inquiries and service requests
· Provide vehicle storage, transportation, concierge, bonded warehouse, bonded transportation, and related automotive services
· Prepare estimates and coordinate requested services
· Process payments and maintain customer accounts
· Schedule appointments and communicate service updates
· Provide vehicle pickup, delivery, transportation, and logistics communications
· Send account and billing notifications
· Improve our website, services, and customer experience
· Communicate with clients and prospective clients
· Send marketing or promotional communications where appropriate consent has been provided
· Maintain business and accounting records
· Prevent fraud or unauthorized activity
· Comply with legal and regulatory requirements
3. SMS and Mobile Information
Auto Concierge may communicate with clients and prospective clients by text message when appropriate consent has been provided.
Phone numbers and SMS consent information collected as part of the SMS opt-in process will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may provide mobile information to service providers that assist us in delivering text messages solely as necessary to provide SMS communication services on behalf of Auto Concierge.
Consent to receive marketing text messages is not a condition of purchasing any product or service from Auto Concierge.
Additional information regarding our SMS program is available in our Terms & Conditions.
4. Marketing Communications
If you choose to receive marketing emails or text messages from Auto Concierge, you may opt out at any time.
For email communications, you may use the unsubscribe instructions included in the communication.
For text messages, you may reply STOP to opt out or contact Auto Concierge directly.
5. Information Sharing
Auto Concierge does not sell or rent your personal information.
We may share information with trusted third-party service providers when reasonably necessary to operate our business or provide requested services, including:
· Payment processors
· Technology and software providers
· Communications and SMS providers
· Transportation and logistics partners
· Professional advisors
· Attorneys, accountants, insurance providers, and other business service providers
These parties may only use information as reasonably necessary to perform services on our behalf.
We may also disclose personal information when required by law or when reasonably necessary to protect the rights, safety, property, or interests of Auto Concierge, our clients, employees, or others.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
· Support website functionality
· Remember preferences
· Understand website usage
· Analyze website traffic and performance
· Improve the customer experience
You may control or disable cookies through your browser settings. Certain website functionality may be affected if cookies are disabled.
7. Data Security
Auto Concierge uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
· Provide our services
· Maintain business and accounting records
· Fulfill contractual obligations
· Resolve disputes
· Prevent fraud
· Meet legal and regulatory requirements
9. Third-Party Websites
Our website may contain links to third-party websites or services.
Auto Concierge is not responsible for the content, security, privacy practices, or policies of third-party websites. We encourage you to review the applicable privacy policies before providing personal information to a third party.
10. Your Rights and Choices
Depending on applicable law, you may have the right to request that Auto Concierge:
· Provide information regarding personal information we maintain about you
· Correct inaccurate personal information
· Update your information
· Delete certain personal information
· Stop sending marketing communications
You may submit a request by contacting us using the information below.
11. Children’s Privacy
Our website and services are not directed toward children under the age of 13, and Auto Concierge does not knowingly collect personal information from children under 13.
12. International Processing
In connection with certain technology or business service providers, personal information may be processed in locations outside the United States.
Where applicable, Auto Concierge will take reasonable measures to protect personal information consistent with applicable law.
13. Changes to This Privacy Policy
Auto Concierge may update this Privacy Policy from time to time.
Revisions will be posted on this page with an updated Last Updated date.
14. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us at request@autoconcierge.net.